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We offer a 100% satisfaction guarantee with your plant(s) or we will cheerfully send a replacement or refund. You have 14 days from the time you receive your plant(s) to notify us of any problem. If we cannot replace the specific plant and size, we will credit you the amount of the plant purchased toward another size or plant. (If we shipped you the plant, you are responsible for the shipping charges of the replacement.)
Our plants are only available when they are properly rooted. We also provide a ‘Planting Guide’, with each order, to assist you in selecting the correct site and conditions.
You have 14 days from the time you receive your plant(s) to notify us of any problem. At that time we will make a determination of what steps should be followed to correct the situation. If additional time is required, it will not void the guarantee. (Pictures of the specific situation are always helpful.
We know there are exceptions, such as shipping and receiving dormant plant(s) – and these will be handled appropriately. (If a plant does not emerge from dormancy, we will obviously replace it.)
We also know there is occasional damage in shipping, even though we take great care and pride in our packaging. Again, we will immediately address any issues that are a result of shipping damage – again, pictures are most helpful.
To Contact Us
957 Patterson Road
Jackson, NJ 08527