957 Patterson Road • Jackson, NJ • 08527
Email: support@rarefindnursery.com • Phone: 732-833-0613

Welcome to RareFind Nursery!

Our Guarantee

We offer a 100% satisfaction guarantee with your plant(s) or we will cheerfully send a replacement or refund if your claim falls within our guarantee period. You have 14 days from the time you receive your plant(s) to notify us of any problem.   If you notice any issues with plant on arrival or within the 14 days please take a picture(s) and email it to support@rarefindnursery.com.  If we cannot replace the specific plant and size, we will credit you the amount of the plant purchased toward another size or plant. (If we shipped you the plant, you are responsible for the shipping charges of the replacement.)

Our plants are only available when they are properly rooted. We also provide a ‘Planting Guide’, with each order, to assist you in selecting the correct site and conditions.

You have 14 days from the time you receive your plant(s) to notify us of any problem. At that time we will make a determination of what steps should be followed to correct the situation. If additional time is required, it will not void the guarantee. Pictures of the specific situation are always needed to allow us to determine what has happened to the plant.

We know there are exceptions, such as shipping and receiving dormant plant(s) – and these will be handled appropriately. (If a plant does not emerge from dormancy, we will obviously replace it or refund it.)

We also know there is occasional damage in shipping, even though we take great care and pride in our packaging. Again, we will immediately address any issues that are a result of shipping damage – again, please provide us pictures.

Please be patient with us during the busy season, we are a very small staff doing multiple tasks during this time period, it may take us a week or two to get back to you via phone so we always recommend emailing us as we check email in the evenings and weekends.

 

To Contact Us

RareFindNursery.com
957 Patterson Road
Jackson, NJ 08527
support@rarefindnursery.com
732-833-0613